77ja Privacy Policy

1 What Information We Collect

We collect various types of information when you create an account and use services on the 77ja platform. This information can be broadly divided into two categories.

1.1 Information You Provide Directly

Information you provide yourself when you register on our platform or contact us:

• Full name and date of birth
• Email address and mobile number
• Identity verification information (national ID or passport details)
• Transaction information: deposit and withdrawal details, records of payments made via bKash, Nagad, Rocket, or Upay
• Content of communications with the support team

1.2 Automatically Collected Information

When you visit our platform, some information is collected automatically:

• IP address and device information
• Browser type and operating system
• Duration of time spent on the platform and pages visited
• Browsing behavior collected through cookies and similar tracking technologies
• Gaming activity, betting history, and gaming patterns

2 Purpose of Using Information

77ja uses collected information for the following legitimate purposes:

2.1 Service Operations

• To ensure account creation and management
• For processing and verifying financial transactions
• For providing bonuses, rewards, and promotional benefits
• For determining VIP program tiers and providing associated benefits
• For providing customer service and support

2.2 Security and Legal Compliance

• For detecting and preventing fraud, money laundering, and other illegal activities
• For age verification (confirming 21+) and identity verification
• For complying with applicable laws and regulatory requirements
• For dispute resolution and maintaining audit trails

2.3 Service Improvement

• For analyzing data to improve the user experience
• For identifying and resolving technical issues on the platform
• For developing new products and services

3 Cookie Policy and Tracking Technologies

77ja uses cookies and similar technologies to keep the website functioning properly and to improve the user experience.

3.1 Essential Cookies

These cookies are essential for the basic functionality of the website. They are used for login status, security tokens, and session management. These cookies cannot be refused, as the website does not function properly without them.

3.2 Analytical Cookies

We use analytical cookies to understand how users are using the platform. The information collected is in the form of aggregate statistics and is not used to directly identify any individual.

3.3 Cookie Controls

You can limit or disable the use of cookies by changing your browser settings. However, please note that disabling essential cookies will prevent you from using some important features of the platform.

4 Information Sharing and Disclosure

77ja never sells or rents your personal information to third parties. However, information may be shared in the following circumstances:

4.1 Service Provider Partners

We work with trusted third parties to provide specific services such as payment processing, technical infrastructure management, and customer service. Only the necessary information is shared with these partners, and they are bound by strict confidentiality agreements.

4.2 Legal Obligations

Information may be disclosed to fulfill legal obligations in response to court orders, judicial processes, or lawful requests from government authorities. In such cases, 77ja follows the guidance of applicable law.

4.3 Security and Fraud Prevention

If any fraud, money laundering, or other illegal activity is detected, information may be shared with relevant authorities and security agencies.

4.4 Business Transfers

In the event of a merger, acquisition, or asset transfer, your information may be transferred to the successor entity. In that case, you will be notified about the new controller's privacy policy.

5 Data Protection Management

77ja has adopted industry-standard technical and administrative security measures to protect your personal information.

5.1 Technical Protection

• All data transfers secured through SSL/TLS encryption technology
• Stored data is kept in an encrypted state
• Prevention of unauthorized access through firewalls and intrusion detection systems
• Regular security audits and vulnerability assessments are conducted

5.2 Administrative Security

• Strict access controls for staff — access only to information that is necessary
• Regular staff training on privacy and security
• Strict data processing agreements with third-party partners

5.3 Acknowledgment of Limitations

Although 77ja is committed to ensuring the highest level of security, no data transmission over the internet is completely secure. We take all reasonable steps, but it is not possible to guarantee complete security.

6 Data Retention Period

77ja retains your personal information only for as long as is necessary to fulfill the purpose for which it was collected, or as required by legal obligations.

• Information for active accounts is retained for the entire duration the account remains open.
• Financial transaction records are retained for an extended period to fulfill legal obligations.
• Even after an account is closed, information necessary for fraud prevention and dispute resolution is kept for a specified period.
• Information collected for marketing purposes is deleted after consent is withdrawn.

Contact our support team to learn more about data retention periods.

7 Your Rights

As a user of 77ja, you have the following rights over your own personal information:

7.1 Right of Access

You have the right to know what information we hold about you. Upon request, we will provide you with a copy of the information we have stored.

7.2 Correction of Information

If any information stored about you is incorrect or incomplete, you have the right to have it corrected. Correction requests can be made through our support team.

7.3 Right to Erasure

In certain circumstances, you have the right to request the deletion of your personal information. However, some information must be retained for a specified period due to legal obligations.

7.4 Objection to Processing

You have the right to object to marketing communications and profiling. Contact us to exercise this right.

7.5 Data Portability

You may obtain the information related to you in a structured and readable format and transfer it elsewhere if needed.

To exercise any of the above rights, contact our support team. We try to respond within a reasonable time of receiving your request.

8 Protection of Minors

77ja strictly does not provide services to persons under the age of 21. Our platform is for those aged 21 or older only.

We do not intentionally collect personal information from minors. If we have information indicating that a minor has registered, that account and associated information will be deleted immediately.

Age verification procedures are followed during account registration, and age is confirmed through identity verification where necessary.

9 International Data Transfers

Your information may be stored or processed on servers outside Bangladesh as required for the operation of 77ja's services. In such cases, we ensure that international data protection standards are properly observed.

In the case of data transfers, the receiving party is required to provide a level of protection equivalent to this policy. When data is transferred to a third country, protection is ensured through a combination of that country's legal framework and our contractual obligations.

10 Changes to the Policy

77ja reserves the right to change or update this privacy policy as needed. In the event of changes:

• A new version will be published on this page.
• Users will be notified by email in the case of significant changes.
• The updated policy will take effect from the date of publication.
• Continued use of the platform after changes will be considered as consent to the new policy.

It is recommended to review this policy regularly.

11 Contact Us

Contact us for any questions or concerns about this privacy policy, or to exercise your rights:

Our support team tries to respond to your requests or complaints as quickly as possible. 77ja always respects the privacy of its users and is committed to resolving any concerns you may have.